What material is jewellery made of?
All pieces are 925 sterling silver,
hallmarked, and nickel-free,
making them hypoallergenic
and safe for most skin types.
Are your jewellery water-resistant?
Yes, they are water-resistant
but not waterproof.
Avoid prolonged exposure
to water, perfume, or chemicals.
Are your products certified?
Yes, all pieces are
hallmarked 925 silver.
How can I care for my silver jewellery?
Store in a dry pouch & gently
wipe after use to maintain shine
and longevity.
Payment methods available?
We accept debit/credit cards,
UPI via Razorpay.
No Cash on Delivery available.Â
How long does shipping take?
Orders are dispatched in
2–4 business days.
Delivery time may vary
depending on location.
Do you offer international shipping?
Currently, shipping is within India only.
Do you offer returns or exchanges?
No exchanges.
Returns for damaged products only,
reported within 48 hours
with a full unboxing video
from start to end.
Refunds are issued after
we receive and inspect
the package.
How long does the gold plating last?
We cannot guarantee the longevity
of gold or rose gold plating.
The lifespan of the color
depends on factors like sweat,
skin chemistry, and frequency
of wear.
Proper care can help extend it,
but fading over time is natural.
Do you offer gift packaging?
Yes! All our products come
packed in ready-to-gift boxes,
perfect for gifting.
How can I contact customer care?
For any queries,
you can email us at
elumajewels@gmail.com
or fill the form on our website.
Alternatively you can also DM us
on Instagram @elumajewels.